CNNC Project Group 4

front elevation

2008-02-18T08:11:00.000-08:00

Here is the front elevation of the large barrel vaulted building

Sketchup Of Leons. by: Candice Edwards

2008-02-17T18:59:00.001-08:00

Site Map and Plan.

2008-02-15T12:28:00.001-08:00

Leon's Plan & Elevations.

2008-02-15T12:10:00.000-08:00

Group 3 Powerpoint

2008-02-13T16:42:00.000-08:00

Immigration Policy is here.

jess

2008-02-13T08:43:00.000-08:00

to post a powerpoint you have to export each page as a jpg and upload each jpg individuallly.
Jami

Group 4 Powerpoint

2008-02-11T11:09:00.000-08:00

I'm having a hard time getting our power point to load. So, if you all need any of the information from it, let me know and I'll be glad to email it to you!
Jess

Specific Needs from CNNC staff

2008-02-09T20:21:00.000-08:00

Nolo Martinez- Acting Director

-What is the traffic flow of the people in the center at one time?

NOT VERY HIGH NOW BUT WE CAN HAVE AT ANY GIVEN TIME OVER 10 PEOPLE. BECAUSE OF OUR SIZE WE ARE NOT GOING TO SCHEDULE MANY FOLKS TO COME AT ONE TIME.

-What would be the most amount of children in the center at one time?

IF WE ARE ABLE TO HOUSE PROGRAMS, TRAININGS, CLASSES WE CAN HAVE FROM 11 TO 15 KIDS.

-What staff members interact with clients more and what staff members need more private space?

PROGRAM STAFF AND AMERICORP STAFF INTERACT WITH PUBLIC MORE (ABOUT 10 PEOPLE). ADMINISTRATORS (3-4) NEED MORE PRIVACY

Susan Chilcott- Administration
-Cabinet space in both bathrooms and kitchen space
-Most of the rooms need a closet
-Large storage room

Janet Johnson- Administration
-Would like a desk, computer and printer
-Seating for client
-Closet and cabinet space
-Shelving
-Filing space

Maura Nsonwu- Lead Paint Education Project
-Filing space
-Shelving

H'Tuyet Rahlan- Asian Lay Health Advisor
-Would like to have a large table/desk other than her computer desk

Americorps Director and staff
-She would like 2 chairs in her office for meetings
-Otherwise her needs are typical
-Americorps staff need space to collate paperwork, binders, and place to conduct interviews with potential Americorps members
-Their current offsite storage is 10 x 12 sq ft, so they would like that amount of storage in the new facility

CNNC Statistics

2008-02-06T14:25:00.000-08:00

It is necessary to have the following items:
• A total of 17 desks
• 1 reception area
• 11 private offices
• 1 computer for every desk as well as a phone
• Each desk needs a filing cabinet
• Each office needs a closet as well as storage, shelves and cabinets
• 1 computer lab that contains at least 10 computers
• 1 printer for each office as well as a 1 for the computer lab
• 1 copy machine and at least 2 fax machines
• 1 large and 2 smaller conference rooms
• 1 large and 2 medium sized classrooms, needs to be able to hold at least 30 people, with desk and chairs
• A training room that is large and used for multipurpose events, needs to seat up to 100 people
• 2 media carts that contain overhead projectors
• 2 shared laptop for facility use
• White boards in classrooms, training room and conference rooms
• 1 mail/copy room
• A community kitchen
• Staff break room with a kitchenette as well as lounge
• Each kitchen, training room, classroom needs a closet
• 1 male, and 1 female private bathroom for staff use
• 1 male, and 1 female (with couch space for breast feeding) public bathroom
• 1 playroom
• 1 on-site warehouse, and 2 storage rooms
• A waiting room that can hold 10 to 12 people
• 1 courtyard space
• 1 outdoor space for parents, visitors and children

Proximities Diagram

2008-02-06T13:25:00.001-08:00

The following diagram indicates proximities of employee workspaces.
Circles indicate a single space. Some are single offices and some are shared by multiple employees. There are a total of 17 employees represented, each by a brown dot.
Green Headings explain what auspices these employees fall under.
Pink arrows show which spaces need to be in close proximity to one another.

PowerPointPresentation-Group2

2008-02-06T10:41:00.000-08:00

Matrix Chart-Staff Needs

2008-02-06T10:34:00.002-08:00

Lutheran Family Services

2008-02-06T10:28:00.000-08:00

What is the organization’s mission?
The goal is to empower clients. To teach them how to control their own lives and to be self-sufficient.

How many full time staff and part time staff do you have?
Fulltime-13 parttime-9 interpreters-10-15

What are their roles?
Programs such as Group homes, Americorp, job placement, Case Management, immigration services, and donation center

Does each person have a workspace?
Partt-timers share spaces and fulltime have their own space. There are some shared offices such as the case management office.

Are there employees who do not require workspace?
Yes-preschool teacher and assistant

Do you have volunteers?
Yes-10-20 for English Learning Services
Case management has 1-2
Immigration has 1

Does your staff work in groups or independently?
There is a lot of independent work but they share info and partner up to help clients.

What makes your group work and meeting spaces effective or ineffective?
Weird room shapes that are hard to furnish, is ineffective. Effective use of space is having an area that enclosed to give privacy, and intake rooms have large windows and bright colors.

Are there offices or spaces that need to be near each other or shared?
They should be grouped by department and amount of privacy needed. Case management always shares office space, and immigration services are always private spaces. As well as providing private space for health management.

Are there staff members who need their own offices?
Immigration, health access, upper management

What is the number of the existing rooms in your facility and their functions?
22rooms-their uses are offices, conference, intake room, reception area, storage, prep room, kitchen, bath

What do you think are the best aspects of your facility and what do you think it lacks?
Best is the location close to the bus stop. Lack would be no cross walk from bus stop and not enough space.

If you were designing a new building what would you include in the new space that you don’t currently have?
Room for ESL classes, white boards in class and training rooms, tables for training, larger file room, private kitchen, and private bath, 1 large and 2 small conference rooms

Is community involvement one of your priorities?
Yes, co sponsorship and volunteers

What kind of environments have you found that foster interaction between people?
Having case managers facing each other, without partitions helps them communicate. Most of the conversation between refugees happens over coffee.

What are the absolute necessities for the facility?
Computers, Internet, government contracts, company intranet

What type of programs do you offer here?
Community partnership to send people to programs and to school, Some programs they send people to are emergency prep classes, job development, DSS intake

What is the buildings number one use?
Office Space, all of the classes are currently off site, it is easier to have the teachers go to the clients, and the classes grow so much that even if they had classrooms on site they would easily grow out of them,

If the building was adequate what new types of programs would you like to house here, a few class rooms would be nice, but for programs a family literacy program and a computer center for the refugees to learn software and to help teach them English and to keep in touch with their families.

Which of those needs do you think is of highest priority?
Computer lab would be number one because you could teach a literacy class on the computers.

What sort of furnishings and equipment is needed for all of the activities that go in the building?
Files, copy, cameras, phones, computers, color printers, fax, tv, radios, book cases, sofas, shelves, white boards,

What type of environment do you try to provide?
Comfortable

How do you feel you have achieved that in this space?
By hiring a wonderful staff.

What improvements would you make?
Glass doors, sufficient lighting, more natural light, no buzzing lights, more pictures, neutral tones in office, in take areas, bright accents in intake rooms,

In what was have you developed an environment to welcome visitors from different culture?
Authentic paint, show off to client’s donors and volunteers,
They have collages of clients, some people are turned off by the U.S. but some are turned off by their own countries. So a balance would be good.

A few notes:
Closes spaces are scary-floor length bathroom stalls are a bad idea, and closed doors
If you do need to have closed doors they should have glass panels
Windows are important and outside social areas
Intake rooms with bright colors
Breastfeeding areas in the women’s bathroom
Lots of counter space needed for putting together packets, desks aren’t big enough

Interview with Susan Chilcott

2008-02-05T07:54:00.000-08:00

What kind of group services do you do?
- No Group work, translation services only
What kind of facilities ideally would you need or like to have?
- conference room
How many people participate in group projects at certain times?
- Most projects are home visits, very few groups meet in the office spaces.
- The Conference room is sometimes used for parties or gatherings.
What problems/issues is your service experiencing currently?
- Interpreter - no problems
What material things do you need in your facility?
- storage spaces, kitchen, larger conference table (more chairs)
Describe the best working environment:
- open (but space for privacy)
- quiet (but space for meetings and social activities)
- natural and installed lighting both needed to keep the Home feeling
- private offices.
Any design related issues that you may currently be experiencing with space?
- space to accommodate visitors (of all cultures)
Problems currently being experienced within the space?
- small office area, conference room. one bathroom, storage
What do you enjoy most about the space?
- the home feeling
what technology, furniture, light colors do you want or have?
- tv and other technology adequate for presentations,
- larger conference table,
- kitchen with storage,
- natural and installed light.
Is the current environment comfortable to work in?
- yes, because of the home feel
Is there space for the immigrants?
- not in the office (other then the conference room)
What is the amount of interaction with the outside environment?
- Home visits happen almost daily/regularly.

Americorp interview answers

2008-02-04T18:34:00.000-08:00

Interviewed: Khouan Maoxomphu Rodriguez at Americorp Downtown Greensboro Location

Americorps started out of the owner’s house and expanded into the current house.
There are currently 3 full time employees, including Khouan.
There are 14 current CNNC main staff members, and 13 current workers in the Americorps house. Including: Susan Chilcott, Janet Johnson, Mae Yang, Jaimie Foster

Along with the paid employees, americorps also works with volunteers and interns. They offer full time and part time positions for 900 to 1700 hours of work.
From the house downtown, Khouan and her team manage all the location and placement of volunteers.

The main needs they spoke about were with storage. They host trainings once a month for about 60 volunteers, so each month they have to put all the materials for that in a separate storage unit. They really want somewhere they can store these materials. They would also like to be able to store all the past and present volunteer files in one place. Right now they have boxes pilled up everywhere, storing whatever they can wherever they can. Khouan also would like for everyone they need to work with to be in one place. Meaning having their financial officer, Khouan, her two assistances, and the director all in one house, so they can all work closer together.

All the employees spoke about how much they loved working in a house, in a family type environment. For them, they would want their new headquarters to continue to be in a house and keep that feeling. Right now each person who works there has their own space, but it’s very cramped. One person’s office is even what used to be a closet – barely big enough to fit a small desk and chair in.
They also hope that having a house as an office space would be more welcoming. Khouan said she thought that a “typical” office building seemed more cold and distancing to those who were coming to the company. Khouan did offer the suggestion of the campus ministries building. In this building they use folding walls in a large room for meeting space. Khouan thought this would be good for the training space they need. That way they could use the room for classrooms or the large trainings they give each month.

The key things they were interested in having were:
Large group space
Offices for everyone
Computer lab
Actual main entrance area [it’s currently an office/reception area]
Childcare area
Kitchen space as the break room
File room
Storage area for training supplies
Overnight stay area for trainees
Space for interpretive services
Many bathrooms [the only have one unisex bathroom]

group answers to interview questions

2008-02-04T16:18:00.000-08:00

Questions:

What is the organization’s mission?
Afr. col.- get refugees and immigrants in and help with housing, service, education
High point relief center- service, humanitarianism, not getting involved in politics, and provide assistance

How many full time staff and part time staff do you have?
Raleigh-15
Afr. Col-2 full, 2 part time
High-7 full, 2 part time
Americorps-3, and 1 grant writer
Lead paint-1 person who works on site with people

What are their roles?
High pt.-Administrative, employment, immigrants, case management
Afr. Col.-director, interpreters, staff person to help with English
Americorps-grant writer, director, staff-2
Lead paint-educates people about dangers of lead paint

Does each person have a workspace?
High pt.-own office space
Lead paint-would like space but doesn’t have it
Americorps-2 members work with cnnc, outside members who come in and do training would need conference area
Afr. Col.- Desks and some shared area, everyone had desk

Are there employees who do not require workspace?
Do you have volunteers?
High pt-yes, paperwork, drivers, teach english, move furniture
Cnnc-yes, go out to people’s homes
Americorps-paid employees
Afr. Col.- Just part time

Does your staff work in groups or independently?
High. Pt.-work as team but have individual tasks
Cnnc- “”
Afr. Col. “”
What makes your group work and meeting spaces effective or ineffective?
effective
High. Pt.-large table for everyone to sit at
Cnnc-nothing except homey
Afr. Col.-building with other org. could share resources
Americorps-homey
ineffective
High. Pt-not enough space, not a separate room so there is no privacy
Storage space
Afr. Col.-have to rent out church to house people at events, so expensive, kitchen doesn’t work
Americorps-meetings outside of space

Are there offices or spaces that need to be near each other or shared?
High pt-grouped by dept.
Cnnc-clustered by programs

Are there staff members who need their own offices?
High pt-only a few around 3
Afr. Col.-everyone who needed one had one
Americorps-director needs one, grant writer, 2 other staff together

What is the number of the existing rooms in your facility and their functions?
High pt.-4 rooms, seperated with partitions, classrooms and office space
Afr. Col.-6 rooms, 2 for full time staff, 1 meeting room and office together, 1 interpreter and English class, last 2 for storage, but also used for other purposes
Cnnc-use every inch, 7 offices, conference room, copy/coffee room, common room/reception area/waiting, 1 bath/unisex,

What do you think are the best aspects of your facility and what do you think it lacks?
High pt.-need more room and defined space, noise issue, conference, shared parking
Cnnc-house aspect
Afr. Col.-more space, parking bad
Americorps-homey, liked art, wants kitchen-big for group dinners, gathering place, hard to find

If you were designing a new building what would you include in the new space that you don’t currently have?
High pt-Kitchen, conference, storage, office, childcare, bathroom
Afr. Col.-warehouse storage for furniture, kitchen, conference, large lobby, classrooms, filing area
Cnnc-training, common kitchen, parking, multipurpose classroom, childcare/not daycare, normally would just put clients in hotel, but would save money to have sleeping area
Lead pt.-classroom
Americorps-file storage, big storage for just their supplies, suites for people coming for training, or just rooms with bunks

Is community involvement one of your priorities?
High pt- yes, involved with churches and civic organizations
Cnnc-hoped for more community involvement, but no space for it, wants center that is welcoming enough to gain more volunteers
Afr. Col-people don’t volunteer to help
Ameri-

What kind of environments have you found that foster interaction between people?
High pt.-putting them around other people to have to talk to, nice if same language
Afr. Col.-bringing food helps interaction
Ameri-food, potlucks

What are the absolute necessities for the facility?
High pt.-desks, comp. 1 classroom, partitions,
Cnnc-bathroom
Afr. Col.-

What type of programs do you offer here?
High pt.-classrooms, teaching eng. Case manage, immigration services
Afr. Col.-education, housing
Cnnc-look at website

What is the buildings number one use?
High pt.-office space
Cnnc-office
Afr. Col.-office

If the building was adequate what new types of programs would you like to house here?
High pt.-larger classes and childcare
Cnnc-training room that could be divided to form classrooms, conference rooms

Which of those needs do you think is of highest priority?
High pt.-both

What sort of furnishings and equipment is needed for all of the activities that go on in the building?
High pt.-computers, kitchen
Cnnc-computer, phone, wireless, projection screen, technology, tv, vcr
Afr. Col.-seating, computers, kitchen, movable tables

What type of environment do you try to provide?
High pt.-welcoming, peaceful, deal with people who have had crimes against them, have to make them feel that it is safe
Cnnc-homey
Lead pt-trust

How do you feel you have achieved that in this space?

What improvements would you make?
High pt.-decorate
Cnnc-more cultural art within environment
Americorps-different

In what ways have you developed an environment to welcome visitors from different cultures?
High pt.-no need for connection, welcome to US

World Relief Center interview/pics

2008-02-04T14:18:00.000-08:00

Questions:

In your own words what is the organization’s mission?

The same as the company mission statement focusing on humanitarianism-not focusing on politics but on assistance-service-Church- They are an Evangelical Corporation

How many full time staff and part time staff do you have?

7 Fulltime employees and 2 Parttime employees. They do have volunteers but they work mostly outside of the office.

What are their roles?

The salaried employees job titles are-case management, employment and immigration assistance

Does each person have a workspace?

Each employee has a work space, however small and inadequate. There are only two private offices and he believes they could use one more.

Are there employees who do not require workspace?

just the volunteers

Do you have volunteers?

yes-they mostly help move furniture, teach English, help with office paper work, and driving

Does your staff work in groups or independently?

They work as a team collaborating on projects when needed but they all do have individual tasks

What makes your group work and meeting spaces effective or ineffective?

Having a large enough table to discuss with everyone at once is effective but the space they have isn't a seperate room so they don't have total privacy and there is often alot of noise from the waiting area and the space is small.

Are there offices or spaces that need to be near each other or shared?

Yes the similar departments would idealy be grouped together.

Are there staff members who need their own offices?

The part time resource manager needs an office, right now she shares with co workers and uses their office space when they are not busy.

What is the number of the existing rooms in your facility and their functions?

There are only 5 actual rooms, the spaces are sectioned off with partitions. And there are 2 private offices and one shared office.

What do you think are the best aspects of your facility and what do you think it lacks?

The best aspects are the services they provide. They are lacking space. He would like more clearly defined spaces and a solution to the noise level.

If you were designing a new building what would you include in the new space that you don’t currently have?

A kitchen, more office spaces, a larger conference room, and storage.

Would you like to have spaces for over night stays?

No, we try to encourage self sufficiency and work with a realty companies to provide apartments.

Is community involvement one of your priorities?

yes they rely heavily on churches and civic organizations.

What kind of environments have you found that foster interaction between people?

Any environment the refugees just like to have people to talk to, especially someone who speaks their native language. If not they have interpreters.

What are the absolute necessities for the facility?

What they have now is the bare necessity.

What type of programs do you offer here?

case management, english classes, employment services, and immigration services

What is the buildings number one use?

office

If the building was adequate what new types of programs would you like to house here?

Child care and larger class rooms

Which of those needs do you think is of highest priority?

They are of equal importance.

What sort of furnishings and equipment is needed for all of the activities that go on in the building?

kitchen equipment, computers, and better internet network/connection

What type of environment do you try to provide?

welcoming-peaceful- they try to teach the refugees that here they don't have the same kind of fears. Their lives are not in dangers on a daily basis and they don't have to fear the police. While our society is not perfect and we do have criminals they don't have to worry about nightly raids that include rapes and kidnapping.

How do you feel you have achieved that in this space?

I didn't ask this question but it seems they provide this feeling with their personalities, their budget doesn't seem to allow them much freedom for decorating.

What improvements would you make?

Mark said he would focus on decorating.

In what ways have you developed an environment to welcome visitors from different cultures?

There doesn't seem to be a need for a connection to their country. The refugees know they are coming here and are ready to embrace the American culture.

Group 2: Lead Paint Interview

2008-02-04T14:03:00.001-08:00

Lead Paint Education Project – Maura Nsonwu

What is the organization’s mission?
To educate immigrants and refugees on lead paint safety.
Staff:
How many full-time and part-time staff do you have?
Maura works with the immigrants and refugees one on one in their community training them in to deal with lead pain. There are volunteers, but people work on a case by case basis.
-does each person have a workspace?
She does not have a space at CNNC, only an office on campus. She would like to have a space at CNNC where she could keep information to give out to people on Lead paint and also a space for the volunteers that come to help her.

-Are there employees or volunteers who do not require a workspace? How many?
No, everyone that does work at CNNC should have some space somewhere in the building to keep their things or to meet with people.

How often are you at the facility and how often are you on site?
She only goes to the facility for meeting with the other staff members. She usually works with the immigrants and refugees in the community. She would like to have a place back at the center to do this, but right now there is not enough space.

Operations:
Does your staff work in groups or independently?
It depends on the project at hand. Sometimes she works alone and other times she works in a group. Everything is determined on a case by case basis.

What makes your group work spaces/ meeting spaces effective/ not effective?
There is only one conference room and it is incredibly small. There has to be more community meeting places. People shouldn’t have to fight for the space. Also there are not enough offices to accommodate everyone. Many have to share a single office and that can make working very difficult. When several people are working many times there is too much noise to concentrate. The space also doesn’t have adequate space for the printing and filing. They also don’t have a break room, which is important because many people bring their lunch to work.

Are there offices or spaces that need to be next to one another or in a shared space?
The offices should be grouped together. The conference rooms, classrooms, and other multi-functional spaces should be grouped.

Are there staff members who need their own offices?
Everyone needs their own office and space if they are apart of the staff. The only people that shouldn’t have their own space would be the volunteers, and staff that don’t work out of CNNC. In this case there should be an office for them to share so they could keep information at CNNC and have a place to leave their personal things if they do work there for the day.

Facility
existing facility:
What do you think are the best things about your facility and what do you think it lacks?
The building lack many things. There are not enough offices to accommodate everyone. Also they don’t have adequate space for meetings and other events. They don’t have a place where people can eat lunch, and they only have a mini-fridge for people to keep their food, which is not enough space.

What would you like to include in the new space that you don’t currently have?
A large kitchen that would be used by the staff and the immigrants that comes to the center. There needs to be several more meeting spaces that accommodates different numbers of people. Some for groups of 10, 20, or 30 people. Also parking needs to be improved. Classrooms would also be helpful for seminars. Also a mailbox for the people that don’t work out of CNNC.

Knowing community involvement is one of your priorities, what kind of environments foster interaction between people?

Needs:
clubs/ meeting space (ex. arts and crafts)
classrooms
conference space

Which of these needs do you think deserve the highest priority?
All are important and they could all be the same space. Multi-purpose spaces work well.

What sort of furnishings and equipment do you use to facilitate these activities?
A room with a projector and a screen. A TV/VCR unit to play videos. A chalk board or a dry erase board.

Environment
What do you think we can do to make the space more welcoming to visitors or connect to people from so many different cultures?
Showing art work from the different cultures that will be coming to the CNNC.

Glen Haven Developmental Center.

2008-02-04T14:03:00.000-08:00

Syd and I went to the Glen Haven Developmental Center and talked with the director Stephanie Baldwin. We visited during the time that the children were using the space and being tutored with their homework.

What kind of group services do you provide?
After school tutoring to about 40 children from K-12th grade, called “Homework Haven” from 3-5pm everyday. This program is a homework-tutoring program where students from Guilford College volunteer to tutor. ESL classes are also offered in the evening for adults as well as high school students. They also have Girl Scouts and Boy Scouts once a month within the space. They mainly have children that are Liberian, Sudanese, Montagnard, Latino/ Hispanic, and Burmese.

What kind of facilities would you ideally would you need or like to have?
A larger meeting space with smaller separate meeting rooms where tutors could help the students with homework in a more secluded and quieter setting. Also an outdoor basketball court as well as space outside for meeting. And also ideally an indoor recreation area.

How many participants do you usually have that participate in programs at one time?
There are usually about 40 students that come from 3-5 everyday also about 10 -20 adults and high school students that come for the ESL class.

What problems or issues are you currently experiencing with the space?
There are major volume issues. With all the children working in one room that is the size of an apartment living room it gets very loud, to the point that the children complain that they cannot concentrate and need to go home to work. They need more storage for toys that could be used outside [balls, jump ropes, etc] They also need more desk space [they only had 4 large tables] they also need more computers [they only had 4] they would like to have at least 10 for the children to work on their homework. Also they need A LOT of storage for books, crayons, and other craft supplies. Also they need bulletin board space. Drawings and other things that the children had done were taped on the wall and if there was a specific place for them to be “shown off” the children would really like it. Also more white boards or chalk boards to relay messages to the children that are working and to the tutors. They also needed more file storage. Overhead lighting, bright colors on the walls that do not show dirt.

What do you specifically enjoy about the space the most?
They loved that it was located within the apartment complex in which they lived. They loved the community that the location offered.

What type of activities do children participate in within the space?
They complete homework assignments, as well as craft projects, read, have meetings for Girl and Boy Scouts.

What types of technology, furniture, lights, colors do you have or want?
Overhead lighting, bright colors on the walls that do not show dirt. More computer and up to date computers.

What type of environment do you feel is most comfortable for you to work in?
The main volunteer had her own office that appeared very disorganized, but she said that she had her own space that she could bring one of the children to if they needed to discuss an issue and that she was very “blessed” with the space that she had.

What type of cleaning techniques do you use? [What materials are better for the types of messes that you have]
No carpet!

How much of the space is related to the immigrants and how do they respond to it?
She wished that there was more artwork that relate to the immigrant children that used the space. And that the space was more visually diverse.

Have the immigrants ever asked for changes within the space? And if so what changes did they ask for?
They asked for a playground [that was their main want] and there was a playground that was donated about a year ago.

How much interaction do the people have with the outside environment?
The children love to be outside and play on the playground. They wished that there was a place to meet outside or to even work on homework outside also. They would also love to incorporate an urban garden.

Interview with Maura Nsonwu

2008-02-04T13:43:00.000-08:00

name: Maura Nsonwu
occupation: faculty at North Carolina Child Welfare Education Collaborative

interview:

1.what kind of group services do you do?
I work with refugees and immigrants in training and education (specifically for lead paint program)

2. What kind of facilities would you need or want, idealy?
Some smaller meeting spaces for 5/6 people and one or two spaces to accomidate 20-30 people. Up to 15 closed-door private office spaces. Several classrooms with move-able seating and individual table-tops for seminars, diversity classes, etc... Would like the tables and chairs to face each other in a u-shape or oval shape. A cubical space for faculty who do not house there as their main office but do have a smaller space to put their purse, jacket, do some work and communicate with other staff members. A break-room or kitchen for staff and also for immigrants to prepare dishes in a class setting. A welcoming space for a receptionist. A copy/printing space. A mailbox/mail room. Open space where immigrants can meet, greet, drink coffee and socialize (coffee, couches, art, etc...) Parking is crucial for visitors, staff and faculty!!! Appropriate signs for parking in different languages!! And lots and lots of windows!!! Makes such a difference!!

3. How many people typically participate in group projects at one time?
Sometimes meetings can be small- up to 5 or 6 people. Some can be the whole department with up to 20 people. On a rare occasion, we would need enough space to have up to 30 people in a room.

4. What nationalities do you deal with most often?
Most people fall under at least 1 of 3 categories: Latino-Hispanic, African, or Montagnard)

5. What kind of material things would you idealy need in a facility?
Projection and computer system in some of the meeting spaces and classrooms for powerpoints. A VCR/DVD and TV set would be ideal for showing videos. Comfortable chairs and moveable tables. Dry-erase boards are easy for writing things quickly that everyone can see.

6. Are there any issues for design that may result from all the different cultures?
Thats a good question... but I don't really know. Most of the work I have done is out-reach so I have not dealt with crossing cultures.

7. What is transportation like for most of the immigrants your program deals with?
Most do not have cars but the Latino-Hispanic population is definately more likely to have a car over any other nationality. It is good to do out-reach because the immigrants usually feel more comfortable in their own home but for their children who are going through the immigration process, it is good and important for them to see what higher-education here in America is like (if the facility was placed on campus).

Interview with Raleigh Bailey - Group 4

2008-02-04T12:22:00.000-08:00

CNNC Project
Interview with Dr. Raleigh Bailey Micah Martin/Denise Smith
Monday, February 4, 2008 1:30 pm Group 4

Existing Facility/Current situation:
• Receptionist at front – receives phone calls, walk-ins (~6/hour), directs newcomers
• Staff/employees are “clustered” based on function/program
• Inadequate parking – must park in non-designated spaces
• 8’ x 8’ conference room for 15 employees/staff
• only 1 bathroom facility
• “homey” atmosphere
• too small for all the traffic
• kitchen is too small
• no meeting facilities for programs/seminars
• no child care space
• inadequate storage space
• artwork from different countries (have some – would like more)

Ideal situation/Desires for new facility:
• Keep “homey” atmosphere
• Larger conference room/meeting space
• A larger training space to accommodate as many as 80 people; smaller ones to accommodate around 20 people
• Separate offices for confidentiality of immigrants
• Separate space for administrative staff (i.e. reception, accounting, etc.) A ‘base’ for volunteers
• Larger commercial-type kitchen (ex. a typical church fellowship hall that has a large kitchen adjacent to a large meeting space)
• More cultural artwork on display
• Adequate restroom facilities (respect cultural differences)
• Child care (3.9 hour maximum)
• Multi-functional “observation” room that may be used for conversation observation and child care (one-way mirror)
• Adequate storage space for files, tapes/videos, office supplies, etc.
• Consideration for security/protection from pan-handlers, homeless population, etc.)

Raleigh touched on several attributes to CNNC and what the immigrants face when they’re there. CNNC is a Leadership development facility with a homey, family feeling. Since the immigrants see our culture as an intimidating society, he envisions a new facility as being a welcoming an encouraging facility. New immigrants still miss their culture and still need a reminder of who they are and where they came. In summary, he desires the new facility to be a place that is enticing to volunteers and new comers and an environment that fosters new and healthy relationships.

pictures of current CNNC building

2008-02-04T12:04:00.001-08:00

Bathroom
Personal Office

Shared Office

Outside of CNNC Building

Conference Room

Kitchen Area (storage for food is in another room with copiers and printers)

Group 2 Raleigh Bailey Interview

2008-02-04T11:58:00.000-08:00

Raleigh Bailey

What is the organizations mission?
A Leadership development program where most leaders were immigrants themselves. They partner with non-profit organizations to best serve the immigrants.

Staff:
How many full-time and part-time staff do you have?
15 full/part time people.

- their roles?
Some administrative staff and some volunteers.

- does each person have their own workspace?
Only 4 people have their own office (2 converted closets). Other people are grouped into offices by the organization they represent.

- Are there employees or volunteers who do not require a workspace?
The volunteers do not need an office, just a space for them to gather and keep their personal belonging while at CNNC.

How often are you at the facility?
95% of the time he is at UNCG in his office. Used to spend more time there but because of space issues he only goes there when needed (signing papers).

Operations:
Does your staff work in groups or independently?
They would prefer their own office but they are clustered in groups. This reinforces the ‘family’ aspect but it violates the confidentiality of the immigrants.

What makes your group work spaces/meeting spaces effective/not effective?
Their conference room is incredibly small. Can’t accommodate their staff. They don’t have a gathering place for large groups. They have to rent out space and that can cause issues. Availability and transportation can be a problem. They need a place of their own to accommodate the training services that they provide and the additional services they hope to provide in the future.

Are there offices or spaces that need to be next to one another or in a shared place or space?
The space in general should be closer to UNCG (more convenient).

Are there staff members that need their own offices?
The administrators need their own office as well as additional space for files. The rest of the staff would ideally each have an office, but right now they are content sharing with one another.

Facility:
Existing Facility:
It is an older house that is being used in every way to accommodate the needs of the staff and immigrants.

What do you think are the best things about the facility and what do you think it lacks?
The bet thing is the homey feeling the space gives, very welcoming. The space lacks storage, bathrooms, proper parking. Office space, training environment, kitchen, bad location.

What would you like to include in the new space that you don’t currently have?
Commercial kitchen, large training center, parking lot, better location, storage space, better bathrooms.

What kind of technology is needed for the space?
A computer for each staff member with wireless internet. A phone for each person. A gathering area with overhead projector and screen for gatherings.

What additional spaces would you like to have?
The large training room should divide into smaller rooms for different activities. Also there should be a space for child care/observation to watch and observe conversations between children and adults. This however would not be a daycare facility. They don’t want to deal with the licensing.

Community events?
They would like a space for at least 80 people for training as well as community events that they would like to have.

What kind of feel do you imagine the new place having?
Capture the hominess for newcomers and enticing to UNCG community. Wants to interface these two communities and build new relationships. Want to have cultural diversity and still honor the cultures that the immigrants come from.

Progress Report

2008-02-04T06:06:00.000-08:00

Kim and Emily P are meeting at the Buddhist Temple Monday 3-4

Micah and Denise are meeting with Raleigh Bailey Monday at 1:30

Ashley and Emily L are meeting with The Lead Paint Project Monday at 3

Anna and Syd are hunting down Glenhaven

Lauren and Jess are meeting with Nolo Tuesday at 10:15

Kaytee has visited with Susan Hilcott already

That is our progress so far; there are still a few meetings up in the air with Americorp and Thriving at Three.

Questions for Group 2

2008-02-01T12:12:00.000-08:00

Hey guys,
Don't forget we are meeting at 6pm on Monday and Tuesday to work on a power point for our presentation Wednesday. If you want to begin working on a page summarizing your work feel free and bring it on Monday on a USB.
Thanks,
Jami

Questions:

What is the organization’s mission?

How many full time staff and part time staff do you have?

What are their roles?

Does each person have a workspace?

Are there employees who do not require workspace?

Do you have volunteers?

Does your staff work in groups or independently?

What makes your group work and meeting spaces effective or ineffective?

Are there offices or spaces that need to be near each other or shared?

Are there staff members who need their own offices?

What is the number of the existing rooms in your facility and their functions?

What do you think are the best aspects of your facility and what do you think it lacks?

If you were designing a new building what would you include in the new space that you don’t currently have?

Is community involvement one of your priorities?

What kind of environments have you found that foster interaction between people?

What are the absolute necessities for the facility?

What type of programs do you offer here?

What is the buildings number one use?

If the building was adequate what new types of programs would you like to house here?

Which of those needs do you think is of highest priority?

What sort of furnishings and equipment is needed for all of the activities that go on in the building?

What type of environment do you try to provide?

How do you feel you have achieved that in this space?

What improvements would you make?

In what ways have you developed an environment to welcome visitors from different cultures?

Interview Questions

2008-02-01T10:53:00.000-08:00

Interview Questions:

1) What kind of group services do you do?
2) What kind of facilities ideally would you need or like to have?
3) How many people typically participate in group projects at certain times?
-What nationalities?
4) What problems/issues is your service experiencing currently?
5) What kind of material things do you need in your facilities?
6) Describe the best working environment…
a) open/closed
b) quiet/loud
c) lighting natural/installed
d) private/public
7) Would there be any design related issues that may result from all the different cultures?
8) What problems or issues are you currently experiencing with the space?
9) What do you specifically enjoy about the space the most?
10) What type of activities do children participate in within the space?
11) What types of technology, furniture, lights, colors do you have or want?
12) What type of environment do you feel is most comfortable for you to work in?
13) What type of cleaning techniques do you use? [What materials are better for the types of messes that you have?
14) How much of the space is related to the immigrants and how do they respond to it?
15) Have the immigrants ever asked for changes within the space? And if so what changes did they ask for?
16) How much interaction do the people have with the outside environment?

Group 4

2008-01-30T20:25:00.000-08:00

A quick summary: Our goals in the research for the CNNC project are to meet with the immigrants who are using the facilities and to find out how they use them. We are also going to find out what they wish was available to them in the program.